Tidio AI

Tidio AI is an all-in-one customer support and sales automation platform that merges live chat with AI bots. It helps small and mid-size businesses deliver instant answers, qualify leads, and provide 24/7 service without hiring large teams.

Overview of Tidio AI

Powered by Lyro (its proprietary conversational AI), Tidio can answer up to 70% of customer questions automatically using your uploaded FAQs and product data. It detects intent and sentiment, allowing smooth handoffs to human agents when needed. The platform integrates with Shopify, WooCommerce, and CRM systems. The dashboard unifies live and AI chats for seamless collaboration. Reports show resolution rates, response times, and AI accuracy, helping businesses measure ROI easily.

How to use Tidio AI

Create a free account, install the chat widget on your site, and upload FAQs or connect your product catalog. Configure Lyro’s tone and fallback rules. Test sample queries and adjust knowledge base phrasing for accuracy. Use integrations to sync leads to CRM or trigger email automation. Monitor analytics to refine AI coverage and improve conversions.

What is Tidio AI

Tidio AI is a conversational layer for modern e-commerce and support teams. It scales service quality while keeping the human touch—fast, accurate, and available 24/7.